Legal
Compliments & concerns
If something has gone wrong, tell us. If we do not know about it, we cannot fix it. And if something has gone well, we would like to hear that too.
Raising a concern with us
Please put your complaint in writing with as much detail as you can and send it to admin@transactcapital.com.au (or, for finance matters, admin@transactfinance.com.au). We will acknowledge your complaint promptly, investigate it, and respond as quickly as we can.
External dispute resolution: AFCA
If you are not satisfied with our response to a complaint about credit or financial services, you can take your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme:
Australian Financial Complaints Authority: online at afca.org.au, by phone on 1800 931 678 (free call), or by mail to GPO Box 3, Melbourne VIC 3001.
Insurance matters
Complaints about general insurance services are handled under the process of the licensee, Sparaxis Pty Ltd trading as Centrewest Insurance Brokers (AFSL 245406), described in the Financial Services Guide. You can raise these with us first and we will make sure they reach the right place.